Troubleshooting
- What is the boot process of the Mitel Phone?
- My number can't be reached by my carrier.
- My MITEL/AASTRA sidecar has power but is not displaying as an option in the Keys menu
- My phone is not accepting or able to make outbound calls
- "Authentication failed" is displayed when I login on my AASTRA/Mitel phone
- When I dial an international number, I get a busy signal or it is not working.
- Can a single Uniden wireless phone base handle multiple DIDs on a per wireless phone basis?
- My phone is in web recovery mode and gives me an IP address
- My Polycom phone with a sidecar is powered but not showing my extension on the display
- PISTON displays "Oh no! We are having trouble contacting the server, please try again later"
- All phones displaying "no service" and/or suddenly reboot
- Phone displays "application, authentication error, you are not authorized to use this app, please contact your administrator."
- My phone is displaying "No SIP reg" and is unusable
- Our Fax machine is not sending or receiving faxes
- Can't unpark (retrieve) a parked call assigned to a BLF key
- I get a "401" when I try to authenticate with my SIP application like Zoiper or Bria
- Incoming calls from certain areas are not reaching us
- Which audio file formats are supported by PISTON?
- My phone is stuck and reboots at 20% (DHCP)
- What Voxter IP addresses and ports should I whitelist on our corporate firewall
- I am unable to get my headset to work with my Mitel (AASTRA) phone
- How do I know if my connection is working?
- My Faxes are not legible at the recipients' end
- Can I retrieve deleted voicemails from my phone?
- My phone won't power up or turn on
- When I send an email Fax with a PDF attachment, the PDF is not included on the recipient's end
- When calling an outside number, I always get a busy signal
- When someone calls my extension or direct number, it always goes directly to voicemail instead of my phone (PISTON)
- My phone says "No Service" and I can't take or make calls
- My Outgoing Caller ID isn't showing up properly