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  1. Voxter Knowledge Center
  2. End User Knowledge Base
  3. Troubleshooting

Troubleshooting

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  • What is the boot process of the Mitel Phone?
  • My number can't be reached by my carrier.
  • My VTECH wireless handset crashes when I get an incoming phone call
  • My MITEL/AASTRA sidecar has power but is not displaying as an option in the Keys menu
  • My phone is not accepting or able to make outbound calls
  • "Authentication failed" is displayed when I login on my AASTRA/Mitel phone
  • When I dial an international number, I get a busy signal or it is not working.
  • What is Voxter's provisioning server settings for manual provisioning or option 66?
  • Can a single Uniden wireless phone base handle multiple DIDs on a per wireless phone basis?
  • My phone is in web recovery mode and gives me an IP address
  • I get "Invalid number" when I enter an extension that exists
  • My Polycom phone with a sidecar is powered but not showing my extension on the display
  • PISTON displays "Oh no! We are having trouble contacting the server, please try again later"
  • All phones displaying "no service" and/or suddenly reboot
  • Stuck at "please wait" in PISTON
  • My Voxter mobile app is displaying "Forbidden" when I try to call
  • Phone displays "application, authentication error, you are not authorized to use this app, please contact your administrator."
  • My phone is displaying "No SIP reg" and is unusable
  • My AASTRA phone dials a different number than I dialed
  • Our Fax machine is not sending or receiving faxes
  • Can't unpark (retrieve) a parked call assigned to a BLF key
  • I get a "401" when I try to authenticate with my SIP application like Zoiper or Bria
  • Incoming calls from certain areas are not reaching us
  • Sound quality is crackly with SIP when using FreePBX
  • Which audio file formats are supported by PISTON?
  • My phone is stuck and reboots at 20% (DHCP)
  • What Voxter IP addresses and ports should I whitelist on our corporate firewall
  • I am unable to get my bluetooth headset to work with my Mitel (AASTRA) phone
  • How do I know if my connection is working?
  • My Faxes are not legible at the recipients' end
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