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How to factory reset polycom phone when default password does not work

Description

The default password, 456, for Polycom phones is not accepted for us to access the display factory reset menu.  Is there another way?

 

Resolution

  1. Locate the MAC address (serial number) of the phone located on under the phone and write it down.
    • Usually starts with 0004F2xxxxxx. 
  2. Now write down the the numeric keypad equivalent of each character, i. e. for 0004f212ab34, your would have 000433332222234.
  3. Restart the phone by powering down (unplug it count to 10 then plug it back in).
  4. While phone is powering back up (you have about 5-10 seconds to complete this step) depress the following keys simultaneously:
    • * If you see "loading application" and no countdown on your screen, select"cancel" and you'll be able to see the countdown.
    • For SoundPoint IP 320, 321, 330. 331, 335, 430, and 450 press and hold the 1, 3, 5, and 7 on the dial pad at the same time
    • For SoundPoint IP 301, 501, 550, 600, 601, and 650 press and hold the 4, 6, 8, * on the dial pad at the same time
    • For SoundStation IP 4000, 500, and 6000: 6, 8 and * dial pad keys
    • For VVX-Series phones press and hold the dial pad keys 1, 3, 5 simultaneously during the Updater process until the password prompt appears
  5. Continue holding down the numbers for few seconds, until you are prompted to enter the admin password.
  6. Enter the numerical equivalent of the MAC address of the phone (not case sensitive). To switch between alpha and numeric try one of the following:
    • Depress the # key or the button directly beneath this image on the phone screen (1/A/a) for Soundpoint IP
    • On a VVX-series depress "mode" to switch between alpha and numeric
  7. You should now be able to log into the phone with the default admin password of "456" and configure you phone.
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