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How do I set my phone to have different ringtone for internal versus external calls?

Description

I would like to have my phone to use different ringtones whether it is an internal or external call.

 

Resolution

The following are using different patterns of the same ringtone.  Example, instead of four normal ring, it can be 1 fast and 3 low as an example. 

Case: I want this to be static to my deskphone

  1. Have the administrator login to the PISTON website and go to your device.
  2. The device can be found under Hosted PBX, Advanced, Devices.
  3. Select the device on the left pane. 
  4. Click Advanced then Options.
  5. For internal calls in the "Internal Ringtones" field:
    1. AASTRA/Mitel phones: input 'Bellcore-drX' without the single quotes and where X is a variable between 1 to 5. 
    2. These are patterns using the same ring Tone where the sequence of ring differs.
  6. For External calls:
    1. AASTRA/Mitel phones: input 'Bellcore-drX' without the single quotes and where X is a variable between 1 to 5. 
    2. These are patterns using the same ring Tone where the sequence of ring differs.
  7. Click Save.
  8. Place a test call. 

 

Case II: I want this to be dynamic in a callflow

  1. In the callflow (in PISTON), locate the ALERT INFO object under Advanced on the right-hand side toolbar.
  2. Add it to the callflow.
  3. In the Alert Info pop-up window, input 'Bellcore-drX' without the single quotes and where X is a variable between 1 to 5. 
  4. Note: These are patterns using the same ring tone where the sequence of ring differs.
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