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My MITEL/AASTRA sidecar has power but is not displaying as an option in the Keys menu

Description

  • My MITEL/AASTRA sidecar has power but is not displaying as an option in the Keys menu.
  • When I press the Keys menu, I see top and bottom options but not the expansion module option.

 

Resolution

  1. Disconnect all power to the phone and all cables.
  2. Verify the sidecar is properly seated and has the correct screws to hold it tightly connected with the deskphone. 
  3. Once tightly screwed and seated, please power the phone back and try again. 
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