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How do I add a phone user to the phone directory?

Description

How do I add a user to the phone directory?

 

Resolution

  1. Login to PISTON as the admin user.
  2. Under 'Hosted Services' (or 'VoIP Services' or 'Hosted PBX'), then 'Advanced', click Directory.
  3. If there is no directory on the left pane, then:
    1. Click ADD DIRECTORY.
    2. Input a directory Name. For example "Company Directory".
    3. Click Save.
  4. Click the directory in question on the left pane.
  5. Verify if the user/extension is not already in the directory (left side).
  6. If the user is not already in the directory, then:
    1. On the right side, under 'User', select the user.
    2. (optional) select the 'Callflow' if it should use a different callflow.
      • example, the user is the president/ceo while the callflow is set to the executive assistant's phone. 
  7. Repeat if there are more users to add.
  8. Click Save.
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