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How do I put a call on hold or on mute?

Description

How do I put a call on hold or on mute and then how do I get the call back?

 

Resolution

Case A: putting a client on hold and then retrieve the call

  1. Locate and press the hold button on the phone.
    • It usually looks like a musical note.
  2. The call is now on hold and one of your line button should be slowly flashing (usually green) to indicate it is on hold.
  3. The person on hold will hear music.
  4. To get the client back, press the line button that is on hold .

Case B: putting a client on mute

  1. Locate and press the mute button on the phone.
    • It usually looks like a microphone with a line crossing at an angle.
  2. When ready to resume the conversation, press the mute button once more to un-mute the call.
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