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How do I send a live call directly to voicemail?

Description

How do I send (redirect) a live call directly to voicemail instead of ringing the recipients' phone?

 

Resolution

Step 1: Enable the ability to redirect a call to a voicemail

  1. Have the administrator login into PISTON using the admin login provided by Voxter.
  2. Hover the mouse over 'Hosted PBX' (or 'VoIP Services') then click Feature Codes.
  3. Click Show All on the top right.
  4. Under 'Miscellaneous', add a checkmark to 'Direct to voicemail'. 
  5. Click Save.

Step 2: Redirect the caller directly to a voicemail box

  1. Advise the caller you are transferring the call directly to the recipients' voicemail box.
  2. Press the transfer key on the phone.
  3. In rapid succession, input '**' and the extension number. 
  4. Press the transfer key on the phone to complete the transfer.
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