- When I press the voicemail button on my phone, it rings my extension then reaches my voicemail.
- I want it to reach my voicemail directly.
- Login to the PISTON interface as the admin user.
- Under 'Hosted PBX', go to 'Advanced' then click Callflow.
- On the left pane, select the user's extension in question.
- Open the User box.
- Verify that 'Allow this user to call himself' is not checked.
- Uncheck it if it is checked.
- Click Save changes.