Why is my voicemail button ringing my phone instead of reaching my voicemail


  • When I press the voicemail button on my phone, it rings my extension then reaches my voicemail.  
  • I want it to reach my voicemail directly.



  1. Login to the PISTON interface as the admin user.
  2. Under 'Hosted PBX', go to 'Advanced' then click Callflow.
  3. On the left pane, select the user's extension in question.
  4. Open the User box.
  5. Verify that 'Allow this user to call himself' is not checked.
  6. Uncheck it if it is checked.
  7. Click Save changes.
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