- I have a phone number (A) that is forwarded to another number (B) for fax purposes.
- Calling phone B, there is a Fax tone response but calling phone A, there is no response and the line hangs up.
- Faxes to a specific Fax number are not forwarding to a different Fax number.
- Login into PISTON as admin.
- Open the Fax callflow in question.
- Open the Fax box.
- Click Edit user user options.
- Click Advanced.
- Click Call Forward.
- Ensure Require Key Press is not checked as this is the reason.
- Uncheck it if it is.