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I get "Invalid number" when I enter an extension that exists

Description

  • When I pickup a deskphone and dial an extension, I get "invalid number"
  • I also get "invalid number" when I dial the company number and enter the extension

 

Resolution

  1. Login to  PISTON as the admin user.
  2. Verify there is a user and device for the extension number in question.
  3. Verify there is also a callflow for the extension number.
  4. If one of the three (user, device or callflow) is missing, then create the necessary missing one. 
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