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PISTON displays "Oh no! We are having trouble contacting the server, please try again later"

Description

  • Loading the site https://manage.voxter.com takes a long time to load whereas any other website is instantaneous.
  • PISTON displays "Oh no! We are having trouble contacting the server, please try again later"
  • Also, our telephones are not able to receive nor make outbound calls.
  • On the webportal of PISTON as a normal user, when I click to call, I get "an error occurred connecting to the websocket" plus I get 404's to api.voxter.com in the browser inspector.  

 

Resolution

Case: Faulty router

  1. Verify that the device that acts as the router is not faulty. A reboot may be required.

Case: Outbound firewall blocking access

  1. Verify that the device that acts as firewall is not blocking outbound TCP request on port 8443 to api.voxter.com.  
  2. Verify that the other firewall rules are open (see firewall knowledge article: 204670200)

Case: Not using Google Chrome web browser

  1. Note that Voxter supports Google Chrome web browser only.  
  2. Using other web browsers may or may not work.  
  3. We recommend testing on Google Chrome to see if it is a browser related problem.  If so, then please use Chrome instead. 
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