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How do I set my VoIP phone number to call forward to a different phone number?

Description

  • How do I set my VoIP phone number to call forward to a different phone number?
  • How do I update my VoIP phone number to call forward to a different number?

 

Resolution

Option I: Permanent concurrent call forward

Step 1: Login into your Piston account

  1. Make sure you have been given the login credentials from Voxter or your company administrator:
    • login
    • password
    • account name
  2. Open this webpage: https://manage.voxter.com
  3. Enter the requested login information

Step 2: Update your call forward number that applies to your phone device

  1. On the upper right, under 'Settings', locate the item labelled 'Forward Calls To:'
  2. Update to the phone number you want all calls forwarded to.
    • The format for the phone number should be prefixed with +1 in the front and no spaces, periods, dashes or parentheses.
    • For example, if the number is 604-555-5555, then please enter '+16045555555'.
  3. Ensure that 'Enable Calls Forward' is enabled (has a checkmark).
  4. Optionally, 'Also Ring my VoIP phone:' can be enabled at your choice.
  5. Ensure 'Keep Caller ID:' is enabled.
  6. Click Save.
  7. Test calling the VoIP number to confirm it is ringing and is answered on the forwarded number.

Option II: On demand call forward available on AASTRA (MITEL) phones

  1. Press Call Fwd
  2. Press Activate
  3. If there is no number to select, then Enter a number then press Submit.
  4. If there is a number to select, then press Select.
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