- My phone is stuck at 20% (DHCP message)
- After some time, it freezes (stuck) or reboots and repeats the process again.
- The reboot is caused by the phone not receiving an answer from the DHCP server. After a set time, it will reboot to restart the DHCP process.
- DHCP is the method the phone requests an IP address inside your network. Phones can't operate without an IP address.
Case 1: The voice cable (network patch) is incorrectly connected
- Verify that the back of the phone is plugged properly from the patch cable (voice cable) to the LAN port instead of the PC port.
- If incorrect, plug it properly and wait for the phone to reboot.
- Stop here if the problem is solved.
Case 2: Basic test to confirm if issue may be related to the phone:
- Unplug the stuck phone and its attached cable.
- Locate another phone of identical or similar brand/model that is working at the office.
- Plug the stuck phone and its cable into the wall outlet of the working phone.
- If the stuck phone boots properly and works, then it is not the phone.
- If the stuck phone does not boot properly then it may be due to the phone, please contact Voxter Support for further troubleshooting.
- Plug the working phones back to their original locations.
Case 3: Network connectivity
- Please have your network technician involved as there may be a router or DSL/router not properly responding to DHCP requests on the voice network.
- Common causes of DHCP requests failures:
- Phone is not plugged to the network but is powered.
- eg, the cable is not 100% connected on both ends (phone and wall) possibly from tripping the cable and or the clip is broken off and connection is very loose.
- Phone is plugged to the network but no connectivity within the network to the dedicated voice router.
- The in-wall cabling may be defective or non-existent even though the port is physically on the wall, or routed to the wrong router.
- The cable between the phone and the wall may be defective.
- If all the phones are affected, then:
- The router may be the source of the issue such as DHCP has been turned off.
- Or the router may need a reboot to clear out possible bug.