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I am unable to get my bluetooth headset to work with my Mitel (AASTRA) phone

Description

I am unable to get my bluetooth headset to work with my Mitel (AASTRA) phone

 

Resolution

Case A: Mitel (AASTRA) 67XXi

  1. On the physical phone, press the Wrench button.
  2. Scroll to 'Advanced' and press Select.
  3. You will be prompted to enter your phone password.  If you do not know the password, then please contact Voxter Support.
  4. Scroll to DSHG and select it.
  5. Select OFF.
  6. Save.

Case B: Mitel (AASTRA) 686Xi

  1. On the physical phone, press the Cogwheel / Settings button.
  2. Using the directional pad, move to 'Audio' but do not press Select.
  3. Using the directional pad, go down until the icon below 'Audio' says 'Headset'.
  4. Press Select.
  5. Scroll to DHSG using the directional pad then press the right arrow on the pad to move to the right side.
  6. Now select DHSG is OFF (highlighted in bright white).
  7. Press Save.

 

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