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911 (E911) emergency location verification

E911 emergency location verification

In accordance to FCC, CRTC and NENA standards and regulations, Voice Over IP telephone users must register their phones with a corresponding physical location (address) for the purpose of 911 emergency calls; also referred to as E911.  

Voxter Communications may periodically remind you to verify the accuracy of the information for your business at https://www.voxter.com/e911-number-registration, and update this as required. Failure to accurately register your information may result in a delay or inability to dispatch Emergency Services to your location.

Additionally, a fine of $100 is assessed by Voxter's E911 provider and passed on to the respective client each time incomplete or inaccurate location information is found attached to a phone that has dialled 911.

Further information regarding E911 is available at https://www.voxter.com/911-services/

Coverage outside of North America is not immediately available with Voxter Communication.  A working solution for Europe will be available in the near future. 

 

How to keep your E911 directory information updated

Our company has only one physical location:

  1. For your convenience, visit this webpage https://www.voxter.com/e911-number-registration/
  2. Enter a phone number registered with your company.
    • Only input digits (without parenthesis, space, etc)
  3. You will be advised if there is a matching address to the phone number.
  4. If there is not a matching address, or the information retrieved is incorrect, you may update the address by clicking Update New Address on the left pane.
    • Follow the page's instructions to complete the process of updating this information
  5. Please contact Voxter Communication by emailing support@voxter.com to inform which phone number is to be used by Voxter by default for all calls going to emergency services.

Our company has more than one physical location serviced by Voxter:

  1. Voxter is unable to accomodate a default emergency outgoing caller ID on a per location basis; instead, you can only set one for all locations.
  2. For each additional locations, an override will need to be entered for each phone extension in the PISTON interface.
  3. If unsure on the override steps or how to set the default emergency outgoing caller ID, please contact Voxter support to request access or training on how to accomplish the tasks.
    • Voxter support can be reached via email support@voxter.com or phone 1-866-381-8647.
  4. Once completed, please verify that the outgoing caller ID for each phone extension corresponds to the appropriate location.
  5. In addition, you will need to verify the addresses and matching emergency outgoing caller ID are registered with E911 services:
    1. For your convenience, visit this webpage https://www.voxter.com/e911-number-registration/
    2. Enter a phone number registered with your company.
    3. You will be advised if there is a matching address to the phone number.
    4. If there is not a matching address, or the information retrieved is incorrect, you may update the address by clicking Update New Address on the left pane.
    5. Follow the page's instructions to complete the process of updating this information
    6. Repeat for each additional location.

Contact Voxter Communications:

  • If unsure on how many or which phone numbers your company has registered with Voxter, please contact support@voxter.com to be provided a list.
  • If you would like further guidance or training on how to add or update an address to a telephone number using the self-serve link, please contact Voxter Support via phone at 1-866-381-8647.
  • For all other inquiries, please email Voxter Communications at support@voxter.com.

 

Frequently Asked Questions

Q: What if I want to call from my cell phone using the softphone app like Bria, Zoiper or Voxter mobile?

A: Please use your actual cell phone instead of the softphone app.  Otherwise, emergency response will come to the registered address and not your cell phone’s registered address or location.

 

Q: What if our company has only one telephone number but multiple office locations?

A: It is recommended to have at least one phone number per location.  Please inquire with Voxter Communications for information regarding adding additional phone numbers.



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