Description
- When I try to unpark a call the phone displays *2*3X (X is the parking slot) and it doesn't unpark the call.
- This happens on all three parking slots that assigned to BLF keys.
Resolution
Case 1: Park and Retrieve is not activated in PISTON
- Log in PISTON as the admin user.
- Under Hosted PBX, click Feature Codes.
- Click Show next to 'Parking'.
- Check 'Park and Retrieve' then click Save.
- Please park then unpark a call.
Case 2: the account in PISTON is using an older version of Park and Retrieve.
- Log in PISTON as the admin user.
- Under Hosted PBX, click Feature Codes.
- Click Show next to 'Parking'.
- Uncheck 'Park and Retrieve' then click Save.
- Recheck 'Park and Retrieve' then click Save.
- The new version is now live.
- Please park then unpark a call.
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