When I send email Faxes via Voxter, the recipients are complaining the Fax pages are not legible, hard to read, blurry (or fuzzy) or not clear enough.
Step 0: Did the recipient's Fax run out of ink?
- If the recipient uses a printer/physical Fax machine, then inquire if the ink/toner is low/out causing the printed paper(s) to be illegible.
Step 1: Have you tried Faxing to yourself and see the result?
- Try sending the same Fax to yourself and see if you are experiencing the same issue.
- If not, then either:
- it means the recipient's Fax (emulator) printer is of low quality.
- Suggest if you can either email the document to them or if there is an alternate Fax machine (number) to send to that is of better quality.
- If the recipient opens PDF attachments from office365, the quality of the PDF content may be degraded possibly to an unreadable point.
- If so, advise the recipient to save the PDF attachment to the computer, then to open the PDF via a better quality PDF reader software such as Adobe Acrobat Reader (free version).
Step 2: Verify the source of your Fax document
- Is the source document using 100% black fonts or does it have lighter coloured fonts?
- If light coloured fonts, then this is the source of the problem.
- Lighter coloured fonts (example light blue) are converted into streaks of blacks with spaces and will likely either not be recognized or be very fuzzy.
- Voxter recommends you redo the document with all fonts to be black.
- If the document is only available digitally in PDF, then export the file into a new PDF file but with option black&white (not greyscale as it is the same problem). This will be more readable.
- On a MAC computer:
- Open the PDF in Preview.
- Click File then Export (not 'Export PDF').
- Choose PDF as the 'Format'.
- For 'Quartz Filter', choose Black & White.
- Enter a new filename in 'Export As'.
- Save it to a location of your choosing.
- Click Save.
- In some circumstances, some fonts may need to be increased size of the font to be higher than 12.