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How to configure a Yealink W56P DECT base + handset

Description

How do I configure my Yealink W56P (or W52P) DECT base + handset to work with Voxter?

 

Resolution

Step 1: Factory reset if required

  1. Skip this step if the base is already factory default.
  2. Un-power the base (no lights on all 3 LEDs).
  3. Press and hold the wireless button on the front side of the base.
  4. Power the base and wait until all 3 LED lights are solid green and immediately release the wireless button.
  5. Un-power the base once more and power it back to force a boot cycle.
  6. Wait until the power and network LED lights are full solid green.
  7. Register the handset to the base: see article 115000160030.

Step 2: Accessing the web admin interface and changing the admin password

  1. Access the web admin interface of the base by entering its IP address on a web browser on a computer that is on the same network as the base.
  2. Default admin login is admin/admin.
  3. Click Security, Password.
  4. Select the admin user under 'User Type'.
  5. Enter the 'Old Password'.
  6. Enter the 'New Password' (again in 'Confirm Password').
  7. Click Confirm.

Step 3: Registering a SIP account with Voxter

  1. Have an unused voxter SIP device credentials available:
    1.  Login to the voxter admin portal (http://manage.voxter.com).
    2. Under Hosted PBX, Advanced, click User.
    3. Scroll all the way down and verify if there is an unused device (icon is RED).
    4. If so, click the pen button to edit it.
    5. Click Advanced.
    6. Click SIP.
    7. Take note of the REALM (server), username and password.
  2. Access the web admin interface of the base.
  3. Click Account then Register.
  4. Set the following items:
    • Account: Account 1
    • Line Active: Enabled
    • Label: An arbitrary name, Voxter recommends the extension number.
    • Display Name: An arbitrary name, Voxter recommends the extension number. 
    • Register Name: Please enter the SIP username of the voxter device.
    • User Name: Please enter the SIP username of the voxter device.
    • Password: Please enter the SIP password of the voxter device.
    • Under SIP Server 1:
      • Server Host: Please enter the SIP realm of the voxter device.
      • Port: 5060
      • Transport: UDP
      • Server Expires: 600
      • Server Retry Counts: 3
    • NAT: Disabled (may need to enable it if behind a restrictive router).
  5. Click Confirm.
  6. To verify the account is registered:
    1. Click Status then Handset&VoIP.
    2. On line item "Account 1:", the Status should say "Registered".
  7. Repeat this step for any additional SIP account by incrementing the "Account" field to the next account number.  

Step 4: Assigning more than 1 account to different handsets in the case of multiple handsets

  1. Click Account then Number Assignment.
  2. Under Incoming lines, set which handset is tied to which line.
  3. Under Outgoing lines, set which handset is tied to which line and which line is the default (if more than one line).
  4. Click Confirm.

Step 5: Renaming handset names

  1. Click Account then Handset Name.
  2. Rename the Handset names as necessary.
  3. Click Confirm.

Step 6: Disabling Auto Provision (if configured manually)

  1. This step may be desired so the handset does not make an audible notification that it failed to provision randomly during the day.
  2. Click Settings then Auto Provision.
  3. Set PNP Active to Off.
  4. Set DHCP Active to Off.
  5. Set Power On to Off.
  6. Click Confirm.

Step 7: Set the correct date and Time

  1. Click Settings then Time & Date.
  2. If the DHCP server handles NTP, then set 'DHCP Time' to Enabled.
  3. Set the 'Time Zone' to the correct timezone. 
  4. Set 'Location' to a city that more closely matches your city.
  5. Set 'Primary Server' to 'us.pool.ntp.org'.
  6. Click Confirm.

Optional: setup the VLAN manually

  1. Login to the web interface of the YEALINK base.
  2. Click Network then Advanced.
  3. Under the VLAN section, change the following:
    • WANN Port Active: Enabled
    • VID: enter the VLAN ID given by your network administrator
    • Priority: 7 (7 is highest)
  4. Under VLAN DHCP, change the following:
    • Active: Disabled
  5. Under LLDP, change the following:
    • Active: Disabled
  6. Click Confirm.

Optional: setup the VLAN via LLDP

  1. LLDP is enabled by default including VLAN discovery.
  2. If it is disabled, then enable it as follows:
    1. Click Network then Advanced.
    2. Under LLDP, change the following: 
      • Active: Enabled
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