Follow

My VTECH wireless handset crashes when I get an incoming phone call

Description

  • My Vtech wireless handset gives this message on the phone display and is not responding immediately after I get an incoming phone call (it rings once): 
  • "out of range or no power at base"
  • The date/time of the phone also changes and is no longer current.
  • Other incoming phone calls work fine.
  • This has been observed on the VTECH VSP601 handset.

 

Resolution

Case: call ID Name is too long

  1. Verify if the caller ID Name is too long. 
    • It has been observed that a caller ID of 20 alphanumeric letters causes this to crash the phone.  Shortening it to 16 alphanumeric letters works fine.  This was primarily because the use of PREPEND in a callflow expanded the caller ID Name to more letters.
    • Handset Firmware 2.0.2.0-0 has been observed to have this bug. 
  2. If so, look at shortening the caller ID Name to no more than 12 letters total.
  3. To reset the handset date/time, remove the battery from the handset for 30 seconds then put it back.

Case: handset assignments are using the same account

  1. Verify if there is more than one handset that is set to register to the same account:
    1. Go to SYSTEM, Handset Settings, Account Assignments.
    2. Verify that the handset does not overlap the same account with another handset.
    3. If so, uncheck and assign a different Default account for each handset. 
  2. To reset the handset date/time, remove the battery from the handset for 30 seconds then put it back.
Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments

Powered by Zendesk